• All products must be returned in original unopened
• All products must be returned with a copy of the original
• Open disposable products will not be accepted for
• Defective blisters will be replaced with trials.
disposable lenses must be returned within 90 days of original invoice
• Spherical/Vial lenses must be returned within 30 days of
original invoice date.
• Discontinued and/or expired lenses will not be
accepted for credit or exchange.
• All returns must be sent to
Primaryecp.com, P.O. Box 220, Hawthorne NY 10532
Primaryecp.com will not assume responsibility for lenses returned for credit
via a non-traceable delivery service. For your protection please send returns
via a service through which you can obtain proof of delivery, we recommend USPS
Priority Mail Service.
If you are unsure how to proceed with your return
please contact 866-633-3536.